We offer two options for advanced try-ons: 

1. You can select and pay for an 'at home try on' with a set fee of $50 + required shipping. If this is selected and paid for we will express post the item of your choice to you for a 24 hour period. This option is only available midweek. At home try-ons are non-refundable but are recommended if you are wanting piece of mind for your future hire as we do not offer refunds on any bookings.
   
2. If you live in Melbourne, we offer a studio try on at our space on the Mornington Peninsula. Please email hello@theluxehire.com.au to arrange. 
   
   Please note: as we stock only new and in-demand items on some occasions some of our garments may booked heavily in advance that we can not offer an at home try on. In this instance, we suggest you reach out to our customer care team here where they can help you with size and fit enquiries. 

We want you to feel fabulous! We offer a variety of ways to ensure the right fit:

1. Book an at-home try on via the product page 
2. Check the Size & Fit tab on the product page for specific sizing guidance 
3. Book in an appointment with one of our stylists for free 

We want you to have a seamless and enjoyable experience with The Luxe Hire.

If you book and receive your item on a Monday, Tuesday or Wednesday and the garment doesn't fit please fill out our Return Request Form, send your dress back via the prepaid return bag immediately (with garment tags still intact), and we’ll send you out a new size or offer a full refund minus shipping fees and a set $40 admin fee. 

If you believe your item is faulty please immediately contact orders@theluxehire.com.au with photos. 

We understand designer sizing can change between brands, therefore understand how hard it can be to choose the right size. If you have utilised our size & fit tab on the product page, and discussed with one of our stylists and still feel you are unsure of size you are welcome to add a 'back up' size in the same style for just a $50 fee if the size is available.

Please note: only one garment from the order can be worn. If The Luxe Hire suspects or has reason to believe both garments have been worn you will be charged and second full hire fee. If one garment is worn neither dress hire fees will be refundable. 

You can make a reservation for 4 or 8 days. Simply select your preferred rental period and then your 'delivery date' when you're making a booking. We'll deliver your dress to you just before the first day of your rental period ('Delivery Date') - you then have to post the dress back to us on the last day of your rental period ('Return Date'). For example, if you make a 4-day booking and receive your designer dress on a Friday, you’d drop it in mail on the following Monday by 5pm. We’ll send you a friendly reminder via email and text. If your 'return date' falls on a Saturday or Sunday, simply drop your dress in the yellow Express Postal Box any time on the return date, or at your nearest Post Office on Monday. It'll be shipped back to us in the next business day.

No, dry cleaning is included in your hire fee. Simply place your dress into the pre-paid package and drop it at your local Post Office or yellow Express Postal Box.

We offer express post with signature on delivery for every order.

The shipping fee will be shown at checkout but the maximum you will pay is $19.95 which includes the return post satchel. 

* Shipping fees include postal insurance where necessary to ensure you are not liable for the RRP of the garment if it is lost in transit. 

Please refer to our Terms & Conditions for our full set of hire terms and conditions. 

If you wish to cancel an order, please note the following conditions: 

A confirmed reservation may be cancelled for a full refundprovided your delivery date is more than 21 days away. 

In case of a cancellation within less than 21 days away from your delivery date, you receive a choice of:
Option A:  Receive a 50% cash refund of the net hire price minus the $50 admin fee 
Option B:  Full (100%) store credit amount to the value of the hire, valid for 12 months. 

Please note: The Luxe Hire does not offer a refund or a credit note once an order has been posted to you, unless your item is not delivered by the carrier (Australia Post, DHL, Sherpa) prior to your event.

The Luxe Hire reserves the right to cancel a booking at any time should an item become unavailable through damage, not returned from previous hire, or be in a condition deemed by The Luxe Hire as unsatisfactory for hire