Please refer to our terms & conditions for our full set of hire terms and conditions.
If you wish to cancel an order, please note the following conditions:
A confirmed reservation may be cancelled for a full refund provided your delivery date is more than 28 days away.
In case of a cancellation within less than 28 days away from your delivery date you will receive a 110% store credit.
Important: The Luxe Hire will not offer a refund or a credit note once an order has been posted to you.
Postal Delays: Once the garment leaves our HQ on your selected dispatch date, we are not liable for postal delays or lost parcels. (this applies to Australia Post, DHL, Sherpa).
If your parcel is delayed due to parcel post and does not make it to you in time for your event, we will happily offer you a credit note (minus shipping) pending the garment has not been worn and returns to us in unworn condition.
The Luxe Hire reserves the right to cancel a booking at any time should an item become unavailable through damage, not returned from previous hire, or be in a condition deemed by The Luxe Hire as unsatisfactory for hire.