Please refer to our terms & conditions for our full set of hire terms and conditions. 

If you wish to cancel an order, please note the following conditions: 

A confirmed reservation may be cancelled for a full refund provided your delivery date is more than 28 days away.

In case of a cancellation within less than 28 days away from your delivery date you will receive a 110% store credit. 

Please note: The Luxe Hire does not offer a refund or a credit note once an order has been posted to you, unless your item is not delivered by the carrier (Australia Post, DHL, Sherpa) prior to your event.

The Luxe Hire reserves the right to cancel a booking at any time should an item become unavailable through damage, not returned from previous hire, or be in a condition deemed by The Luxe Hire as unsatisfactory for hire.