Please refer to our terms & conditions for our full set of hire terms and conditions.
A confirmed reservation may be cancelled for a full refund provided your delivery date is more than 21 days away.
Cancellations with less than 21 delivery days away, you will receive the choice of:
a. 50% cash refund of the net hire price after the $50 admin fee is deducted
b. 110% store credit amount to the value of the hire, valid for 12 months.
We will offer this to you upon cancellation.
Postal Delays: Once the garment leaves our HQ on your selected dispatch date, we are not liable for postal delays or lost parcels. (this applies to Australia Post, DHL, Sherpa).
If your parcel is delayed due to parcel post and does not make it to you in time for your event, we will happily offer you a credit note (minus shipping) pending the garment has not been worn and returns to us in unworn condition.
Does not suit/fit: If you receive your item and it does not fit/suit, please email us to request a credit note. The credit note will be less the postage and deducted a $50 admin fee. The credit note will be issued after the item is returned in unworn condition
If your event is cancelled due to a Covid lockdown or restriction you have two options:
- Before your postage date - Notify us of your event cancellation (due to Covid) and we will cancel the order and provide you with a credit note for the full amount by emailing firstname.lastname@example.org
- If order is already on its way - Notify us of your event cancellation (due to Covid) - by emailing email@example.com and return the dress to us as soon as it arrives and we will provide you with a credit note for the hire value (less postage and handling).
The Luxe Hire reserves the right to cancel a booking at any time should an item become unavailable through damage, not returned from previous hire, or be in a condition deemed by The Luxe Hire as unsatisfactory for hire.