TERMS & CONDITIONS OF HIRE

EFFECTIVE 01/11/2018 

Please read all Terms & Conditions Carefully as by using this site and THE LUXE HIRE service, you are bound by these Terms & Conditions (T&Cs).

1. Acceptance of Terms of Use

1.1  These Terms of Use & Service apply to the www.theluxehire.com.au site and theTHE LUXE HIRE Service and Hire of products.
1.2  By using the Service or visiting the Site www.theluxehire.com.au, you accept these Terms of Use and any modifications that may be made to the Terms of Use from time to time; if you do not agree with these Terms of Use you should not use the Service, or visit www.theluxehire.com.au
1.3  These Terms & conditions constitute a binding legal agreement between yourself and THE LUXE HIRE UNIT TRUST.
1.4  We reserve the right to modify these Terms of Use at any time and in any manner at our sole discretion. Any modifications will be posted within the Terms & Conditions and are effective immediately.
1.5  Your continued use of the Site states that you agree with any modified Terms & Conditions of THE LUXE HIRE

2. Our Service

2.1 www.theluxehire.com.au allows customers to hire products for a term specified at time of purchase or booking in accordance with these Terms of Use.
2.2  Once a booking has been made The Luxe Hire will have the item shipped to the Customer’s address.
2.3  Bookings for hire products can be made directly through www.theluxehire.com.au but are not confirmed until you have received a confirmation email from The Luxe Hire stating confirmation and receipt of payment.
2.4  Items are subject to availability and we reserve the right to cancel your reservation at any time prior to the specified delivery date if an item is no longer available for use or is damaged by a previous borrower.
2.5  In the case of cancellation of your booking by The Luxe Hire the full hire price including postage will be refunded within 7 days, or alternatively, another item can be offered at the sole discretion of The Luxe Hire for an equal or greater value of the hired item.

3. Billing


3.1  Your reservation is only confirmed once payment has been received and confirmation email has been received from The Luxe Hire.
3.2  Payment through the shopping cart on www.theluxehire.com.au requires complete and correct Credit Card details including your full name and correct Billing Address.
3.3  Any additional fees incurred through Credit Card or PayPal transactions are at the expense of the Customer.
3.4  When you hire an item you will be required to sign & accept these T&Cs and provide a personal guarantee of full liability of the garment whilst under your possession. (Refer to Section 5 – Damages)
3.5  We may modify the price, content, or nature of the Service of www.theluxehire.com.au at any time. Any changes will be published to the site and effective immediately.

4. Cancellation

4.1 A confirmed reservation may be cancelled for a full refund provided your delivery date is more than 21 days away. In the case of cancellation of a confirmed hire made within 21 days of your delivery date a credit for the same amount will be issued for the hire amount to be used for any future hires, minus a $50 cancellation admin fee. 
4.1.1. Cancellations with less than 21 delivery days away, you will receive the choice of:
a. 50% cash refund of the net hire price after the $50 admin fee is deducted 
or 
b. 100% store credit amount to the value of the hire, valid for 12 months. 
We will offer this to you upon cancellation. In the event where you do not respond with your choice of option a or b within 7 days we will proceed to process option a.  

4.2 The Luxe Hire does not offer a refund once an order has been posted to you, unless your item is not delivered by the carrier (Australia Post, DHL, Sherpa) prior to your event. Please email us if you  wish to request a credit note. Any credit note issued will be less the postage plus a $50 admin fee.
4.3  You may return a product hired from The Luxe Hire in the case that it does not fit in exchange for a replacement product where time permits. If unsure of style/ fit, please email us and request a backup dress for $50 (Subject to style and size availability). If you wish to return an item for a replacement dress you must contact The Luxe Hire immediately by email (orders@theluxehire.com.au), on the day you received your item. We will give instructions as to how to proceed.
4.4  Returns must be Express posted back to The Luxe Hire using the Australia Post Express Guaranteed Service on the same day that you received your item to PO BOX 62, BAXTER VIC 3911 using the Express Post pack provided.
4.5  Items must be posted at your local post office or placed in a Yellow Express post box prior to cut-off time in your local area (Usually 5pm). To ensure you cannot be charged for late return please obtain a lodgement receipt at time of lodgement at your local post office. This is the only way to prove that the item has been posted. Dropping in a street Post box is at your own risk and you will be subject to late fees.
4.6 The Luxe Hire reserves the right to cancel a booking at any time should an item become unavailable through damage, not returned from previous hire, or be in a condition deemed by The Luxe Hire as unsatisfactory for hire.

5. Damages


5.1  Please inspect the item you have hired immediately upon receipt to ensure it is not damaged at all (Check for stains/ fabric pulls/ teared seams). Once inspected you may remove the garment tags. 
5.2  If no damage is reported on the day of receipt of your item you will be responsible for all damage noted upon return to The Luxe Hire after your hire.

5.3  When hiring from The Luxe Hire you are expected to care for our hire items as if they were your own.
5.4  Please avoid direct contact with:
§  Make-up
§  Fake tan
§  Sharp objects and Jewelry

(a) Damage:
5.5  In the instance where an item is damaged, repair costs will be taken from your security deposit (if any) that was left at the time of booking.
5.6  If repair costs are higher than the security deposit, or if you have not provided a deposit, you will be liable for the full repair amount and payment must be made to The Luxe Hire within 7 days of the invoice being issued to you. Invoices will be sent by email.
(b) Spills & Stains:
5.7  If the item is stained and requires specialist or additional cleaning this charge will also be liable to the customer and payable within 7 days.
(c) Damage Beyond Repair:
5.8  If any item is damaged beyond repair, you accept full liability and acceptance to be charged the full Recommended Retail Price (RRP) as stated on the site www.theluxehire.com.au If an item is sold out and not able to be replaced you may be charged up to 250% of the Recommended Retail Price plus the amount of any pre booked hires that need to be cancelled as a result.
(d) Generally
5.9  The Luxe Hire reserves the right to make full & binding decisions on the final condition of any item, its ability to re-hire, and requirement for replacement
5.10 The customer acknowledges any payment liable will be unreserved or with held from The Luxe Hire regardless of the customers entitlement or receipt to any third party insurance or payments they may be entitled to.
5.11 If an item is damaged or not returned you will be sent an invoice for the full Recommended Retail Price of the Garment as stated on our site at time of booking. As stated above, if an item is sold out and not able to be replaced you may be charged up to 250% of the Recommended Retail Price plus the amount of any pre booked hires that need to be cancelled as a result.
5.12 Any invoice for damage must be paid within 14 days of the invoice date before the matter will be referred to a debt collector and credit agencies.
5.13  At time of hiring if you become aware of any damage to the item you have hired please contact the customer team on orders@theluxehire.com.au immediately.
5.14 Do not try to remove a stain or repair damage yourself as this will often cause further damage and you will then be liable for the full RRP of the garment.

6. Insurance

6.1  The Luxe Hire offers an insurance premium at checkout for the customer to accept at their own discretion.
6.2  Any insurance premium paid through The Luxe Hire covers the customer for any damage, repair, alteration or additional cleaning required to a total value of $150 includes GST.
6.3  Any additional costs above $150 AU paid by The Luxe Hire to rectify, clean or repair an insured hire item will be payable by the customer.
6.4  In the event an insured item requires replacement, the customer will be liable for 50% of the RRP if they selected & paid the insurance premium for the hire of the specific item damaged.
6.5  The customer will be liable for full repair & replacement costs (up to 250% of the full RRP as noted in Section 5) for items not insured through The Luxe Hire.
6.6  The Luxe Hire will not accept any third party insurance policies and the customer acknowledges and accepts full liability and requirement for payment to The Luxe Hire in a prompt manner should additional costs be incurred.

7. Postage & Delivery


7.1  At time of booking, please state in the notes section the date you will be wearing the item.
7.2  The selected item will be delivered to the customers address no later than close of business the day prior to the event date specified by the customer in the notes section of the booking. Once your tracking number shows as delivered by Australia Post this is confirmation that your order has been delivered to your specified address. Failure to collect or accept a delivered parcel will not be considered  as non-delivery or a delayed order. 
7.3  Items are available to be delivered earlier subject to availability. If you require your item to be delivered earlier please email orders@theluxehire.com.au 
7.4  A return addressed Express post pack will be included with your delivery.
7.5  Please place the item in the provided express post pack and place in a Yellow Australia Express Post Street Post box or lodge at you local post office the next business day after your event.
7.6  In the case where your return day falls on a Sunday or public holiday please place in a Yellow Australia Post Street post box for next day collection or lodge at your local postage office the next business day- usually Monday. Important - posting via a street box is at your own risk. If no lodgement receipt is obtained as proof of postage then you assume all responsibility for the return of your hired item(s). 
7.7  If you do not return (send) your hired item the next business day following the event date late charges will apply. A lodgement receipt must be obtained as proof to ensure you cannot be charged late fees if it is the fault of Australia post.
7.8  Late Charge Fees:
The following late fees apply due to fault of customer:
1 Day                                      20% of hire price to be charged..
2-6 Days                                100% of listed hire price of item
Beyond 7 Days                  Full RRP of the hired item as noted on the The Luxe Hire Website.
7.9  The customer will not be made liable for any late payment fees through error of Australia Post [Note: Australia Post will only track item if hand delivered & scanned into an Australia Post Outlet]

8. Garment Cleaning


8.1  All Dry Cleaning is completed by The Luxe Hire upon return of the item.
8.2  Do not dry clean any hire items yourself, if you do have an item dry cleaned you are liable for any damage caused through Dry Cleaning and also late return charges.

9. Copyright

9.1  Copyright in all content across social media, website & email (including text, graphics, logos, icons, sound recordings) is owned by or licensed to The Luxe Hire. 
9.2  No use of any material may be used without express written permission from The Luxe Hire. Any material reused, copied, distributed, must be credited to The Luxe Hire. 
9.3  Please refer to all conditions in the The Luxe Hire Privacy Policy available at www.theluxehire.com.au

10.  Generally

10.1 The Terms and Conditions of use of service from The Luxe Hire and www.theluxehire.com.au are effective immediately upon publication to the site.
10.2 The Luxe Hire reserves the right to disclose personal information about customers who steal hire products/never return them.
10.3  The Luxe Hire is owned and operated by The Luxe Hire Unit Trust. 

ABN: 66 381 929 598
Postal address:    PO 62 BAXTER VIC 3911
Mobile contact [In case of emergency]:   0419 584 189