Simply select the date you would like us to express dispatch the dress to you. It is your responsibility to select an appropriate date based on your location. We are shipping express next day delivery for metro areas from the postcode 3199.
We use Australia Express Post network for shipping. If you live within a metro area you will receive the next business day after it is dispatched. Please feel free to use this calculator to help select the appropriate dispatch date. We dispatch Monday to Friday at 4pm from the postcode 3199 or 3931.
We want you to have a seamless and enjoyable experience with The Luxe Hire.
If you book and receive your item on a Monday, Tuesday or Wednesday and the garment does not fit please fill out our Return Request Form, send your dress back via the prepaid return bag immediately (with garment tags still intact), and we’ll send you out a new size or offer a store credit minus shipping fees and a set $25 admin fee.
If you wish to cancel your order please email firstname.lastname@example.org with your order #number.
Please note the cancellation fees as well:
Cancellations within 14 days of the hire start date will incur a $50 cancellation fee.
Cancellations within 7 days of the hire start date will incur a maximum 50% cancellation fee.
Cancellations within 48 hours of the hire start date will incur 100% cancellation fee.
We offer at home try-on's with a set fee of $50 + required shipping. If this is selected and paid for we will express post the item of your choice to you for a 24 hour period. This option is only available midweek. At home try-ons are non-refundable but are recommended if you are wanting piece of mind for your future hire as we do not offer refunds on any bookings. Please email email@example.com to arrange.
If you live in Melbourne, we offer a studio try on at our space on the Mornington Peninsula. Please email firstname.lastname@example.org to arrange.
Please note: as we stock only new and in-demand items on some occasions some of our garments may booked heavily in advance that we can not offer an at home try on. In this instance, we suggest you reach out to our customer care team here where they can help you with size and fit enquiries.